Our performance - Incommunities
Incommunities is committed to and continually seeks to improve the services it delivers to our tenants and the wider communities
Performance management is an integral part of how we deliver our services, it includes how we measure, monitor and improve our services we deliver to you. Some of the ways we do this are by:
- having an effective governance (performance is scrutinised through our Boards and Committees)
- understanding demand and focusing on meeting the needs of our tenants and other customers as well as ensuring we make a profit for purpose
- we deliver recommendations made by the Regulators, Audit Commission and the Community Trust Panel
- we ask for your feedback
- giving our staff the right tools and support they need to carry out the best possible service
How are we doing?
To find out how we are performing please view our performance figures below:
Performance dashboard April 20 - March 21
Performance April 20 - March 2021
Performance April - March 2020
Performance April - Decemer 2019
Performance April - September 2019
Performance April 2018 - March 2019
Performance April - December 2018
Performance April - September 2018
Performance April 2017 - March 2018
Want to know more?
Our Pledge to you
Our pledges outline what you can expect when you become one of our tenants, the services you can expect during your tenancy and what happens if you leave us.
Performance against the pledges is monitored by the Community Trust Panel our current performance against these is shown below:-
If you are interested in being involved in our Community Trust Panel as a resident or independent member or for more information please visit http://www.incommunities.co.uk/get-involved