Policy Documents

We have a wide range of policies covering repairs to environmental sustainability, and everything in between.​

These policies are crucial to a successful partnership between Incommunities and customers like you. They document what you can expect from us and what we need from you in return.​

Customers are at the heart of each of each and every one of these policies, which is why we involve our customer groups in the development.​

  1. image-support-2people.png Keeping you and your home safe
  2. image-Home.png Allocating homes, rent and service charges
  3. image-Repair.png Maintaining and repairing your home
  4. image-Tellus.png Complaints and compensation