We want everyone to be clear on how we group repairs and what the call-out timings are for each:
We will prioritise repairs for vulnerable customers on a case by case basis.
We offer a range of appointment slots for your routine repairs, during the below times.
Monday to Thursday - 8am to 6pm
Friday – 8am to 3.30pm
Emergency repairs are those that pose an immediate risk to a customer’s health and safety or security, or if left incomplete, may cause immediate damage to the home.
Emergency repairs include, but are not limited to:
In the Home
Communal Areas
Customers should not have to wait more than 24 hours for a contractor to come to their home and make an emergency repair safe, although in some cases we may have to return at a later date to complete the full repair.
Once the problem has been made safe, the emergency repair job will be closed and if more work is needed, a new repair job will be opened immediately.
Whilst we maintain comprehensive building insurance, we are not responsible for the arrangement of contents insurance cover. You are strongly recommended to insure personal possessions, floor coverings, furniture etc. against loss or damage caused by fire, flood, theft, accident etc.
For more information regarding contents insurance see the Home Contents Insurance page.