Our Performance

We proactively publish as much information as possible for our customers and other key stakeholders to help you understand how we’re doing.

We’re regulated by the Regulator of Social Housing (RSH) and are required to publish certain information so that they can see how we’re performing, and it also helps us to drive improvements and make sure we’re delivering the best customer experience and services.

  1. image-news.png Tenant Satisfaction Measures (TSMs)
  2. image-Report.png Annual Report and Financial Statements
  3. image-Report.png Customer Annual Report
  4. image-document.png Complaints Performance
  5. image-support-2people.png Gender and Ethnicity Pay Gap Report