Looking after your home
Looking after your home
The type of repairs that we will carry out include:
- heating and hot water;
- electrical wiring, sockets and light fittings;
- plumbing;
- roofs, outside walls, windows and doors;
- drains and gutters;
- inside walls, floors and ceilings;
- kitchen units installed by us;
- baths, basins and toilets.
(For more information and guidance please consult your Tenancy Agreement.)
You must report to us, as soon as reasonably possible, any damage to your home, the communal areas, or loss or damage to our property.
You can report a repair:
 By telephone - 0330 175 9540 |
 By email – repairs.hotline@incommunities.co.uk |
 In-person with any Incommunities staff member |
For customers with sensory impairments, we offer:
- Emails
- Text Messages
- online forms
For property access, Incommunities will fit ‘flashing alerts’ to existing door bells.
Visit our handytips page for easy-to-follow videos to help you with basic repairs in your home.
We want your feedback
Once we’ve completed a repair at your home we’ll text you a link to a short survey.
The text will be sent at 7pm on the day of the repair.
The text will come from 07984 395286
It will link you to a short survey of 5 questions. It should only take you 2 minutes to complete.
We also give you the chance to let us know why you’ve scored us this way. Whether you’re satisfied or not you can always tell us what’s working and not working for you. This will help us to change the right things and improve the service we provide.
We will never ask you for any personal details in the repair survey text message, or in the survey itself.
