1. My Home & Tenancy

    1. My Rent
      1. Pay My Rent
      2. Rent FAQ
      3. Service Charge FAQ
      4. Struggling to pay my rent
    2. Repairs
      1. When will my repair happen?
      2. Emergency repairs
      3. Repair responsibilities
      4. Looking after your home
      5. Repairs policy
      6. Handytips
      7. Gas Servicing
      8. Gas/Electric Contacts
    3. My Tenancy
      1. Ending my tenancy
      2. Ending a tenancy after bereavement
      3. Home Alterations
      4. Aids and adaptations
      5. Home contents insurance
    4. Keeping Safe & Warm
      1. Safety
      2. Your guide to asbestos in homes
      3. Energy Advice
      4. Switching Suppliers
      5. Dangers of rechargeable batteries
      6. Water Meters and Smart Meters
      7. Looking after your home in winter
    5. Estate Services
      1. Estate Inspection
      2. Fly Tipping

  2. Support

    1. Anti-social behaviour (ASB)
      1. What is anti-social behaviour?
      2. Report anti-social behaviour
      3. Anti-social behaviour policy
      4. Anti-social behaviour case reviews (complaints)
      5. Anti-social behaviour support
      6. The good neighbour guide
    2. Money Matters
      1. Bills & utilities support
      2. Managing money
      3. Debt support
      4. Food banks, furniture and clothing
      5. Benefits
      6. Mental health and wellbeing
      7. How we’ve helped
      8. Money Matters referral form
    3. Job Clubs
    4. Safeguarding
    5. Domestic Abuse
      1. Organisations Offering Support
      2. Report Domestic Abuse
      3. How We Have Helped Customers

  3. My Community

    1. Customer Voice
      1. Customer Commitment
      2. How you can get involved
      3. Meet the Customer Experience Committee
        1. Tirivashe Mutindimuri
        2. Zia Ur-Rahman
        3. Nasar Haq
        4. Karen Rispin
        5. Lara Oyedele
      4. Complaints and Feedback
        1. Make a complaint comment or compliment
    2. Community Hubs
      1. Allerton Community Hub
      2. Kirklees Community Hub
    3. Days of action
    4. Community Engagement
    5. Customer Magazine
    6. Sustainability

  4. Find a Home

    1. Rent a Home from Us
    2. Available Properties
    3. Land for Sale or Rent
    4. Retirement Living
    5. Eleanor Moorhouse Trust Homes
    6. Mutual exchange
    7. Shared ownership homes for sale
      1. What is Shared Ownership?
    8. Right to Buy / Acquire
    9. Rent to Buy for sale
      1. What is Rent to Buy?

  5. About Us

    1. Our Vision and Values
    2. Our Strategy
    3. Equity, Diversity and Inclusion (EDI)
      1. Gender and Ethnicity Pay Gap Report
    4. Our Leadership
      1. Our Board and Committees
    5. Our Performance
      1. Tenant Satisfaction Measures (TSMs)
      2. Annual Report and Financial Statements
      3. Customer Annual Report
      4. Complaints Performance
    6. Policy Documents
      1. Keeping you and your home safe
      2. Allocating homes, rent and service charges
      3. Maintaining and repairing your home
      4. Complaints and compensation
    7. Working for Us
      1. Apprenticeships
        1. Apply for an apprenticeship
        2. Case study - Jai Kay
        3. Case study - Harry Singleton
        4. Case Study - Shauna Bramham
        5. Case study - Emma Thompson
        6. About our apprenticeships
      2. What We Offer
      3. Current Vacancies
    8. News

  6. Contact Us

  7. Customer Portal