1. My Home & Tenancy

    1. My Rent
      1. Pay My Rent
      2. Rent FAQ
      3. Service Charge FAQ
      4. Struggling to pay my rent
    2. Repairs
      1. When will my repair happen?
      2. Emergency repairs
      3. Repair responsibilities
      4. Looking after your home
      5. Repairs policy
      6. Handy Tips
      7. Gas Servicing
      8. Gas/Electric Contacts
    3. My Tenancy
      1. Ending my tenancy
      2. Ending a tenancy after bereavement
      3. Your rights as a tenant
      4. Home Alterations
      5. Aids and adaptations
      6. Lettable Standards
      7. Home contents insurance
    4. Keeping Safe & Warm
      1. Your guide to asbestos in homes
      2. Condensation, damp & mould
      3. Energy Advice
      4. Switching Suppliers
      5. Dangers of rechargeable batteries
      6. Water Meters and Smart Meters
      7. Looking after your home in winter
      8. Building condition survey
    5. Estate Services
      1. Estate Inspection
      2. Fly Tipping
    6. Policy Documents
      1. Keeping you and your home safe
      2. Allocating homes, rent and service charges
      3. Maintaining and repairing your home
      4. Complaints and compensation

  2. Support

    1. Anti-social behaviour (ASB)
      1. What is anti-social behaviour?
      2. Report anti-social behaviour
      3. Anti-social behaviour policy
      4. Anti-social behaviour case reviews (complaints)
      5. Anti-social behaviour support
      6. The good neighbour guide
    2. Money Matters
      1. Bills & utilities support
      2. Managing money
      3. Debt support
      4. Food banks, furniture and clothing
      5. Benefits
      6. Mental health and wellbeing
      7. How we’ve helped
    3. Job Clubs
    4. Safeguarding and abuse
      1. How to get help
      2. What is abuse?
      3. What is safeguarding?
      4. How we’ll support you
      5. Organisations that provide support
      6. Safeguarding policy

  3. My Community

    1. Customer Voice
      1. Customer Commitment
      2. How you can get involved
      3. Meet the Customer Experience Committee
        1. Tirivashe Mutindimuri
        2. Zia Ur-Rahman
        3. Nasar Haq
        4. Karen Rispin
        5. Lara Oyedele
      4. You said we listened
      5. Complaints and Feedback
        1. Make a complaint comment or compliment
    2. Community Hubs
      1. Allerton Community Hub
      2. Keighley Community Hub
      3. Kirklees Community Hub
    3. Days of action
    4. Community Engagement
    5. Customer Magazine
      1. Your Incommunities Update – October 2024
    6. Sustainability
    7. Your Neighbourhood Housing Officer

  4. Find a Home

    1. Homes for Rent
      1. Rent a Home from Us
      2. Available Properties
      3. Retirement Living
      4. Mutual exchange
      5. Eleanor Moorhouse Trust Homes
    2. Homes to Buy
      1. What is Shared Ownership?
      2. Shared ownership homes for sale
      3. Rent to Buy
      4. Right to Buy / Acquire
    3. Land for Sale

  5. About Us

    1. Our Vision and Values
    2. Our Strategy
    3. Equity, Diversity and Inclusion (EDI)
      1. Gender and Ethnicity Pay Gap Report
    4. Our Leadership
      1. Our Board and Committees
    5. Our Performance
      1. How we're performing
      2. Tenant Satisfaction Measures (TSMs)
      3. Complaints Performance
    6. Investor Relations
      1. Investor Updates
      2. Annual Report and Financial Statements
    7. Working for Us
      1. Apprenticeships
        1. Apply for an apprenticeship
        2. Case study - Jai Kay
        3. Case study - Harry Singleton
        4. Case Study - Shauna Bramham
        5. Case study - Emma Thompson
        6. About our apprenticeships
      2. What We Offer
      3. Current Vacancies
    8. News

  6. Contact Us

  7. Customer Portal