How we're performing
You have told us
Lots of customer have taken part in consultations over the past 18-months. During the consultations we asked customers what were the top priorities for their home. This is what was most important to them about their home:
Building Condition Survey
One of the first big projects that we’re doing to understand where we need to invest in your homes is the building condition survey and energy performance review.
We’re surveying over 19,000 of our customers’ homes to help us to understand the big work that we need to do to make sure that the homes we provide are safe, secure and warm.
You can read more information about the building survey
Safety review
We’re reviewing the building safety and structural integrity work that is needed on all of our 18 high rise buildings and all residential living complexes.
The review will highlight the extra things that we can do to keep our customers safe, so we know where to invest over the next few years.
As building safety is critically important, we have a separate, dedicated building safety action plan. We have targets to complete 100% of inspections in the below safety areas and promptly resolve the actions identified.
This work is ongoing, and we’ll continue to keep you updated with the progress.
If you’re particularly interested in learning more about the focus on our high rise buildings, we’d love you to join our Building Safety Residents Group. For more information on this, email getinvolved@incommunities.co.uk or call the Customer Voice team on 07983 917 362 for more information.
Customer Commitment
When we launched our Customer Commitment, this was our promise to you about what you can expect from us, and what we need from you in return.
This is how we measure up to the promises within the ‘Keeping you safe’ section of the Customer Commitment.
The only properties that didn’t reach the 100% target were those where access had been denied by the customer.
Tenant Perception Measures
The Regulator of Social Housing introduced a new requirement for all social housing landlords to annually report on a set of measures that tell you how well we’re doing at providing quality homes and services. These requirements are called Tenant Satisfaction Measures (TSMs).
There are 22 measures, 12 of these measures come directly from one of our customer feedback surveys, these are called Tenant Perception Measures.
From the people who responded to our survey
As it’s the first year of this reporting we can’t compare these results to previous years.
Read the full Tenant Perception Measures.
