Repairs Survey
Tell us how we can improve
We want to hear from you about how we can make our repairs service better.
Your feedback helps us understand what’s working and what needs improvement. It also helps us to make sure our service meets your needs.
That’s why, after every repair, we’ll ask you to answer five quick questions.
Once we’ve completed a repair at your home we’ll text you a link to a short survey.
The text will be sent at 7pm on the day of the repair.
The text will come from 07984 395286
It will link you to a short survey of five questions. It should only take you 2 minutes to complete.
We also give you the chance to let us know why you’ve scored us this way. Whether you’re satisfied or not you can always tell us what’s working and not working for you. This will help us to change the right things and improve the service we provide.
We will never ask you for any personal details in the repair survey text message, or in the survey itself.
We’ll use your feedback to:
- Improve our repairs service
- Make sure the service is fair and inclusive
- Identify and fix any issues
We’ll share the results on our website and in the customer magazine, letting you know what changes we’ve made based on your feedback. If there’s something we can’t change, we’ll explain why.
Thank you for helping us improve.
