Complaints and Feedback

We want to treat all our customers fairly and provide a good quality service. 

We’re committed to getting it right first time, but we know that sometimes we don’t always do this.  

If you’re not happy with the service that you receive from us, we encourage you to let us know. 

You may want to tell us about a job well done. Any compliments that we receive will always be passed on to the colleague that it’s about.  

Your feedback helps us to understand where things may not have been going well and gives us the information that we need to make improvements.   

We also want to be really open and clear about how we deal with the complaints that we receive, which is why we have a complaints performance section on our website.