Tips and advice for looking after you and your home this winter

We want to keep you and your home safe, particularly during the winter months. So, we have pulled together some information and tips which we hope will be useful.

Winter shopping list

Try to be as prepared as possible. Having these things handy will help you when you need them most.

Winter Tips

If you have a power cut, you can call Northern Power grid from any mobile, by simply dialling 105.

National Gas Emergency Service phone number 0800 111 999. Call this number immediately if you smell gas or if your CO alarm sounds.

In case of emergency, make sure you know how to turn off your electricity, gas and water. For your water, you may have two taps to turn off, which are your stop tap and sure stop.

Heating and boiler information

Keeping your home warm and dry will not only protect your health, but it will also mean that your home and belongings stay free from damp, mould and condensation.

  • Make sure you know how your thermostat and radiator valves work. If you have electrical storage heaters make sure you have set your input and output charges appropriately
  • Set your heating to come on earlier, rather than just turning up your thermostat to warm your house quickly
  • If possible, you should heat your home to between 18 to 21 degrees during winter months, while you’re at home
  • Make sure you have enough credit on your gas and electric meter 
  • Set your radiator valves higher in the rooms where you spend the most time 
  • Keep your bedroom window closed at night 
  • Keep curtains closed in the evening and use a draft excluder on external doors 
  • If you’re going away during winter, set the thermostat to 5°C to help prevent frozen pipes. If the water pipes freeze, make sure you are familiar with what to do.

Damp, mould and condensation tips and information

Damp, mould and condensation are much more common in winter, as we tend to keep our windows and doors closed to keep warm.

Allowing air to circulate in your home is one of the main things that you can do to stop the build-up of condensation and mould. Opening windows when you’re cooking can not only help with air circulation, but it can also save you money in the long run, as your heating system has to work twice as hard to heat air that is full of moisture.

If you have any concerns regarding damp, mould and condensation, please contact us on 0330 175 9540.

Roofing and the structure of your home

Picture of a gutter Picture of a house roof Picture of a drainpipe

During winter, small leaks and drips can sometimes turn into bigger issues if they aren’t sorted.

There are a few things that you can look out for and do to protect your home and belongings.

  • Look out for broken or loose down pipes, these are the long pipes that come from the guttering on your roof
  • Keep an eye out for missing and dislodged slates and tiles on your roof, they can sometimes come loose after heavy wind, storms, or snowfalls
  • If you have water leaking from your guttering, there could be a section missing, or it could need clearing
  • Most homes have airbricks, these are bricks that contain small holes. They help to keep the air circulating and do a really important job in helping to keep your home free from condensation, damp and mould. It’s important that you don’t block or tape over the holes as it can cause damage to your home and belongings in the long run.

If you spot any of these issues at yours, or your neighbour’s home, then please report it to us on 0330 175 9540.

There are lots more winter tips, ‘how to’ videos and information on our Winter section

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