Customer Commitment
When we launched our Customer Commitment, this was our promise to you about what you can expect from us, and what we need from you in return.
This is how we measure up to the promises within the ‘Keeping you safe’ section of the Customer Commitment.
The only properties that didn’t reach the 100% target were those where access had been denied by the customer.
Tenant Perception Measures
The Regulator of Social Housing introduced a new requirement for all social housing landlords to annually report on a set of measures that tell you how well we’re doing at providing quality homes and services. These requirements are called Tenant Satisfaction Measures (TSMs).
There are 22 measures, 12 of these measures come directly from one of our customer feedback surveys, these are called Tenant Perception Measures.
As it’s the first year of this reporting we can’t compare these results to previous years.