Customer Service Advisors

Our contact centre is growing and we are currently recruiting 10 new Customer Service Advisors to join our team! We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first. This is an integral role within the business as you will be the first point of contact for our customers and it's important to us that they receive a first-class service and their needs are met. This role provides great career opportunities and access to our bespoke training programme to ensure you are fully equipped to answer all of our customers queries.
 

The role is hybrid - 3 days in the office, 37 hours per week, Monday to Friday.
 

Details 

  • 10 Customer Service Advisor positions, x5 12m fixed term contracts and x5 permanent (all 37 hours per week) 
  • Starting salary of £22,368 which rises to £24,054
  • 3 days per week in the office 
  • Apply on the vacancy page

Person 

  • Comfortable using ICT systems 
  • Previous customer service experience 
  • Confident dealing with inbound/outbound calls in a busy environment 
  • A self-starter, someone who can work equally as well in a team and unsupervised
  • A strong team player, adaptable to change as the role and business develop to continually meet the needs of our customers
  • Confidence in dealing with customer enquiries, compliments, and complaints
  • Someone who can maintain a professional manner and build rapport quickly with a variety of personality types
  • Excellent communication and interpersonal skills
  • Assertive, confident, and resilient in dealing with varying customer demands in a calm professional manner
  • Ability to work to strict deadlines and timekeeping
  • Excellent organisational skills
  • Good knowledge of office IT systems, e.g. Contact Centre systems, Excel, Word, and PowerPoint

Assessment day

It will be a full day, applicants will be asked to arrive at the Quays at 08:30 and then the assessment will commence at 09:00. Applicants will be split into groups and given small tasks to complete between themselves. Individuals will be assessed on their communication, adaptability etc. Once completed, the team leaders will have a 15 / 20 min wrap-up session to shortlist who stays for the 2nd part of the assessment day. 

2nd part will be a 25/30 min face-to-face interview with one of the team leaders in the early afternoon. There may be a short wait for some applicants between interviews (refreshments will be provided). 

Dates

Closing Date - Tuesday 28 November
Shortlist - Wednesday 29 November
Assessment Day - Wednesday 6 December

Apply now