Sadeh Lok staff and customers are celebrating achieving a top customer service milestone.
Every year the Huddersfield-based housing association is assessed for the Customer Service Excellence standard – a national recognition scheme for public and private organisations – and this year they have achieved ‘full compliance’ in every area.
They are the best marks the association – part of the Incommunities Group - has achieved in 19 years.
It followed a visit by an assessor which included gathering feedback from customers, staff and board members covering different elements of its services.
The assessment report highlighted many positives including the:-
- very strong commitment of staff to provide quality customer services
- high customer satisfaction levels
- range of community-based work and focus on customer involvement
- quality of its partnership with Incommunities since the merger with them in 2015
- continued success in responding to customers’ needs and measuring performance
The assessor goes on to highlight the strong ‘can do’ attitude of Sadeh Lok staff … the ‘excellent level of service’ residents receive and its ‘very high performance levels’ in comparisons with similar housing providers.
Hussain Brook, Head of Sadeh Lok, said: "This is fabulous news which recognises the commitment of everyone to support our customers and deliver services that customers really value.
"Our merger with Incommunities has been a positive driver for change and the assessment recognises the opportunities this has brought, not least in integrating our operations and providing more new homes."
Geraldine Howley, Incommunities Group Chief Executive, said: "I would like to thank the whole team on this fabulous success.
"This is a prestigious standard and achieving full compliance in all elements underlines the commitment of everyone to deliver excellent customer services.
"As the assessment shows, our partnership with Sadeh Lok has proved an excellent fit which is bringing significant benefits for customers and at operational levels."