Incommunities’ Trustcare mobile response service has been rated ‘good’ by its regulator, the Care Quality Commission.
It followed a thorough inspection in February 2018.
Trustcare is a 24-hour, 7 day a week service providing emergency care and support to over 10,000 older and vulnerable people in their homes. It is commissioned by Bradford Council.
Customers are able to reach a contact centre who in turn call the Trustcare response teams to provide immediate assistance when needed.
The inspectors rated the service ‘good’ in all five categories they assessed.
In their reported they highlighted that ‘people and relatives spoke highly of the personalised service provided by the Trustcare team’….describing staff as ‘wonderful, brilliant, caring and gentle’.
The report said that customers ‘were supported to have maximum choice and control of their lives’. It added that care staff were well trained to meet people’s needs, the service was well-led and staff really enjoyed working for the service.
Adrienne Reid, Incommunities’ Assistant Chief Executive, Neighbourhoods with responsibility for Trustcare, said: "The CQC’s ‘good’ rating across all areas inspected is a very positive outcome which reflects the hard work and professionalism shown by the whole Trustcare team to serve our customers.
"It was particularly encouraging that everyone they contacted ‘were unanimous in their praise for the service’… and ‘would recommend it to other people’.
"The team is now focused on building on these strong foundations and achieving an ‘outstanding’ rating next time."