Anti Social Behaviour Policy

What does it mean for you?

We understand that anti-social behaviour (ASB) can have a significant impact on your life and on the community where you live. We have put together this ASB policy so that you know exactly what we’re committing to, and what you can do to help. Including how you’re responsible for the actions and behaviour of the people who live in and visit your home.

Aim of the policy

Create a balance between protecting your right to live peacefully in your home, with helping other customers to sustain their tenancy. Set out how we will deliver our services to prevent ASB from happening and explain how we will stop further incidents of ASB if they do occur. Explain how we will work with other agencies to resolve ASB. Highlight your rights and responsibilities relating to ASB.

What is ASB?

We may all have a different idea of what we class as anti-social behaviour. We all need to be on the same page about what ASB is.

Icons of ASB Some examples of ASB are:

Verbal abuse
Behaviour which is aggressive, threatening or causes intimidation or harassment
Threats or physical violence
Dealing or taking drugs
Excessive noise
Uncontrolled animals
Hate crime
Meter tampering
Nuisance vehicles including motorbikes.

Icons of what ASB is not ASB is not

Clash of lifestyles
Babies crying
Cooking odours
Children’s play
One off parties/BBQs
Reasonable DIY and other household activities
Parking issues
Staring at people
Social media disagreements
Dog barking every now and again.

How we’ll prevent ASB from happening

We can’t prevent ASB by ourselves, we must work together with you, partner agencies and the local community to take a stand against anti-social behaviour and crime within our neighbourhoods. It’s a partnership.

Some of the things we will do are:

Make sure that our new customers know their rights and responsibilities.
Work closely with our new tenants in the first year of their tenancy.
Improve the design of your estates, such as lighting alleyway closures to improve levels of safety and security.
Work closely with our partners (such as the Police, Council, and other multiagency groups) to address ASB and hate crime together.
Use CCTV services.

How to report ASB

Victims of ASB and Hate Crime can report incidents to Incommunities in a variety of ways:


By telephone - 0330 175 9540
In-person, at our offices
In-person, to a Neighbourhood Housing Officer

If a crime is being or has been committed you should contact the Police before calling Incommunities.

What will we do about ASB when it happens?

Icons of ASB When we receive a report of ASB we’ll do a fair investigation, listening to what each person has to say. We’ll also carry out a risk assessment to help us understand the level of potential harm to customers. And we’ll make sure that there is appropriate confidentiality for both victims, witnesses, and perpetrators.

There are then a few steps that we will go through, so of these are explained below.

1. Support and encourage our customers to try and resolve issues calmly with their neighbours, if they feel safe to do so.

2. Understand the victim's expectations and be honest about what can be achieved.

3. Agree an action plan with the victim, with regular communication. We will consider; the severity and frequency of incidents, the evidence that’s available, the impact the behaviour is having, and what other intervention(s) have been considered.

4. Depending on the risks associated with the case, we may involve Community Safety Officers

5. In some cases, we may need to take immediate action. In other cases, we may consider a variety of solutions, including legal and non-legal remedies.