Your responsibilities & your voice and influence
We have to work together to keep your home and community in good shape. As part of this partnership, some of your responsibilities are;
- Speak to Incommunities employees with respect and behave appropriately.
- Treat your neighbours and other people in your neighbourhood with respect and courtesy.
- Pay your rent on time and speak to us quickly if you think you may not be able to.
- Report repairs to us in good time and provide access so we can keep your home in good condition.
- Some repairs will be our responsibility, but we expect you to carry out some minor repairs and the internal decoration of your home.
- Don’t cause any damage to your home, as you will be asked to pay for it.
Your Voice and Influence
Having your voice heard – We will gather your feedback on a regular basis through lots of different channels, including:
- Phone and text message
- Group discussions with other customers
- Social media.
This feedback is used to improve services, and we will keep you informed about the improvements we have made.
How you can hold us to account and information – we will provide;
- Our Customer Voice Strategy is available to read on our website.
- Our Customer Experience Committee will make sure we act on your feedback.
- Our Scrutiny Panels carry out in-depth reviews on issues raised by you about our services.
- Published information about how we are performing against our service standards, satisfaction measures and any improvements we are making.